Patient
ExperienceFrom the moment patients are diagnosed with cancer and throughout their care journey, they face challenges in finding and accessing resources to support their physical, mental, emotional, financial and daily needs.
The We Are Here's platform empowers each care navigator to capture patient needs, deliver a personalized set of resources, and to remain connected to understand resource usage and additional resource needs.
How it works
The Patient Perspective
- Program Invite & Onboarding. Patients can onboard in-person with their care navigator or remotely via text/email invite sent by their navigator. Patients provide information about their cancer needs, priorities and preferences. This information is used to personalize the patient’s care navigation information and education.
Personalized Resource Selection: Patients gain access to a personalized list of cancer resources that matches prioritized needs and patient profile. These resources are reviewed and sent by the care navigator.
- Resource Access: Patients immediately review resources to learn more and/or apply. Based on patient’s priorities, their cancer resource list may include care services (e.g. Mental Health, 2nd Opinion), family support services (e.g. caregiver support), daily support (e.g. grocery and meal delivery), professional services (e.g. insurance, legal) and cancer products (e.g. wigs).
- Personalized Education: Patients receive personalized cancer education including checklists for what needs to be done to prepare for upcoming care or for care planning.
Proactive Communications: Patients respond to proactive check-ins from their navigator to provide an update about the resources used and any emerging resource needs.