Navigator

Experience
The We Are Here's platform empowers navigators with personalized care navigation resources and communication and insight tools.
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How it Works

    • Guided Needs Assessment: Self on-board or speak with a person.
    • Resource Connections: AI Engine makes reactive + proactive suggestions.
    • Confirm Use + Impact + Needs: Continuous reassessment of needs throughout the patient journey.
    • Analytics + Actionable Insights: Predict future hurdles, Act on challenges.
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We Are Here

The We Are Here's platform empowers navigators with personalized care navigation resources and communication and insight tools.

Proactive Outreach for Continuous Patient Engagement:

Navigators use the platform to automate digital check-ins, gathering information about the resources received, and resources they need now. With each check in response, AI interprets needs and finds relevant resources for each patient.

Personalized Resource Connection:

Within the We Are Here platform, AI is used to match the list of patient’s needs with thousands of potential resources. Navigators review the recommended patient resource list to send to the patient now and schedule some for a future time. Navigators also search the We Are Here database for additional resources. Every day, this resource database is updated with the latest resources and information to ensure that patients have the best set of resource options that are available. 

Actionable Insights for Action:

At the patient level, navigators view the dashboard to see survey responses to understand how with patients being supported. Beyond sending resource lists, navigators have visibility into the holistic needs of patients to determine which needs have been addressed (by them or other care navigators in the health system) and which needs are flagged as outstanding triggering proactive outreach with additional resource options.

Guided Needs Assessment:

Care navigators can onboard patients in-person or send an invite to have patients “self-onboard.” Patients answer questions about their resource needs and priorities.

Health system managers review care resource utilizations reports, including detail that shows how various patient populations are utilizing the different resource categories.

Real Stories. Real Impact.

“We have never been able to measure the potential and actual impact of the resources shared with patients before."
Director of Social Work and Patient Support Services | NCI Designated Hospital
"If you are a nurse navigator, I highly recommend learning more about We Are Here, and how they can simplify your work flow without placing the burden on your patients!"
Julia DeVincenzo | RN, BSN, CN-BC | CoolerHeads
"We Are Here is filling critical gaps extending support for our members with expert care. Collaborating enriches our mission, making a tangible difference in the lives of those we serve."
Suzanne Stone | CEO | The Livestrong Foundation
“Using the We Are Here platform is fast and effective while always feeling like you are personally connected to the constituent. It’s a sophisticated system, but still intimate with the ability to add local resources with just a few additional clicks.”
Kim | Navigation Specialist
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